Refund & Guarantee Policy

At Novex Design Solutions LLC, we are committed to delivering high-quality design, digital marketing, and custom web development services. This Refund Policy outlines the terms and conditions under which refunds or project credits are issued.

Last Updated: September 2026

1. Service Scope & Custom Work

Novex Design Solutions LLC provides specialized digital design, marketing, and software engineering services customized to client specifications. Due to the custom nature of our professional deliverables, work commenced involves dedicated resource allocation, strategic planning, and engineering time.

2. Deposit & Milestone Payments

  • Initial Deposits: Initial project setup deposits cover discovery, visual architecture, and resource scheduling. Deposits are non-refundable once work on initial wireframes or development setup has begun.
  • Milestone Payments: Payments associated with completed and client-approved milestones are non-refundable.

3. Eligibility for Refund

A client may request a partial refund or project credit under the following explicit conditions:

  • If Novex Design Solutions LLC fails to initiate project discovery or development within 14 business days of contract execution and deposit receipt without prior mutual written agreement.
  • If a duplicate payment was processed inadvertently due to a technical billing glitch.

4. Non-Refundable Items

Refunds will not be issued for:

  • Third-party domain registrations, web hosting fees, premium software licenses, or paid ad spend allocated to search engines/social platforms.
  • Projects where client delays or failure to provide required assets exceed 30 consecutive business days.
  • Services that have been completed, delivered, and approved by the client.

5. Revision Guarantee & Client Satisfaction

We provide standard revision rounds as specified in individual client project agreements. If a client is dissatisfied with initial visual concepts or technical layouts, our team will work collaboratively to adjust deliverables until they align with agreed contract specifications.

6. Refund Request Process

To submit a formal refund request, please email our billing department at info@novexdesignsolutionsllc.com with your contract ID, invoice number, and detailed reasoning. Requests are reviewed within 5 to 7 business days.

7. Contact Information

For questions regarding our Refund & Guarantee Policy, please reach out:

Novex Design Solutions LLC
312 BOHDAN STREET
PISCATAWAY, NJ 08854
Phone: (352) 782-1306
Email: info@novexdesignsolutionsllc.com